Terms of Use

Effective date: 1 Nov 2026
Website: https://mushmarket.terravolta.in/
Operator: Terravolta Agro Infra Tech LLP (“MushMarket,” “we,” “us,” or “our”)
Address: 6/291, Cherumukku Temple Road, Chembukavu, Thrissur 680020

These Terms of Use govern access to and purchases through the MushMarket website. By using the website or placing an order, you agree to these Terms. If you do not agree, do not use the website.

1. Who may use the website

You must be legally able to enter into a binding agreement to use the website and place an order. If you use the website on behalf of a business, you confirm that you are authorized to accept these Terms for that business.

2. Website and products

MushMarket offers supplies intended to help mushroom farmers cultivate mushrooms. Product descriptions, images, specifications, prices, and availability are provided on the relevant product page or at checkout.

We take reasonable care to describe products accurately, but images and colours may appear differently on different screens. If a product’s description or suitability is important to your purchase, contact us before ordering.

Cultivation results can vary with factors such as species, strain, substrate, environment, sanitation, and handling. Unless we expressly state otherwise in writing, we do not guarantee a particular yield, growth rate, or cultivation outcome. This does not limit any rights you have under applicable law concerning a defective, misdescribed, or otherwise non-conforming product.

3. Safe and lawful use

You are responsible for using products according to the instructions and warnings supplied with them, and for complying with laws that apply to their purchase, possession, transport, and use. Do not misuse products or use them in a way that may cause injury, property damage, or unlawful activity.

If a product requires special storage, handling, protective equipment, or disposal, follow the product-specific instructions. Contact us if you need clarification before use.

4. Accounts and website conduct

You must provide accurate information when creating an account or placing an order and keep your login details secure. You are responsible for activity carried out through your account, except where that activity results from our fault or applicable law provides otherwise.

Do not misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, or submit unlawful, misleading, or infringing material. We may suspend or restrict access where reasonably necessary for security, legal compliance, or preventing misuse.

5. Orders and acceptance

Placing an order is an offer to purchase the listed products. An order is accepted when we send you an order-confirmation or dispatch notice, as applicable. An automated acknowledgement that we received your order does not necessarily mean we have accepted it.

We may contact you to correct an apparent listing error, verify order details, or explain that a product is unavailable. If we cannot fulfill an order after payment, we will cancel it and arrange a refund of amounts paid for the unfulfilled items, subject to applicable law.

6. Prices, taxes, and payment

The prices and any delivery charges, taxes, or other mandatory charges will be shown on the product page or at checkout before you place your order. Unless stated otherwise, prices are in rupee.

Payment is processed through Razorpay, Cashfree and PayU. The gateway may collect and process payment information under its own terms and privacy notice. We do not intend to store your full payment-card details on the website.

Your order will be processed after payment is authorized, unless we offer another payment method. If a payment is declined or reversed, we may hold or cancel the order.

7. Delivery

We deliver to the locations shown at checkout or listed on the website. Available delivery methods, estimated delivery times, charges, and any relevant restrictions will be displayed before purchase.

Delivery estimates are not guarantees unless we expressly say they are. Please provide a complete and accurate delivery address and contact number. Contact us promptly if an order is delayed, lost, damaged, or delivered incorrectly.

Any transfer of personal information to a courier or other delivery provider must be accurately described in our privacy notice. If a courier receives customer information, add that provider to the permitted data-sharing description below before publishing.

8. Cancellations, returns, replacements, and refunds

Our return and refund process is:

• Cancellation before dispatch: You may cancel your order any time before it is dispatched by contacting us at info@terravolta.in or 9446656098. We will provide a 100% refund of the amount paid for the cancelled order. The refund will be processed to the original payment method, subject to payment-provider processing times.
• Change-of-mind returns: We do not accept returns after delivery for a change of mind. This does not affect your rights under applicable law or the remedies described below for defective, damaged, incorrect, or misdescribed products.
• Defective, damaged, incorrect, or misdescribed products: Contact us at info@terravolta.in or 9446656098 within [insert number] days of delivery. Include your order number and a description of the issue; photos may help us review the report. We will assess the issue and provide an appropriate remedy, such as a replacement or refund, as required by applicable law.
• Refund timing and method: Approved refunds will be issued to the original payment method through Razorpay, Cashfree, or PayU, as applicable, within [insert number] business days after approval. The time it takes for the refund to appear in your account may depend on the payment provider or your bank.

Any exclusions must be disclosed clearly before purchase and must not remove rights that cannot legally be excluded. These Terms do not limit any remedy required by applicable consumer-protection law.

9. Complaints and customer support

For order questions, complaints, or requests relating to these Terms, contact:

Business: Terravolta Agro Infra Tech LLP
Email: info@terravolta.in
Phone: 9446656098
Postal address: 6/291, Cherumukku Temple Road, Chembukavu, Thrissur 680020

Grievance officer: Terravolta Agro Infra Tech LLP
Email: info@terravolta.in
Phone: 9446656098
Address: 6/291, Cherumukku Temple Road, Chembukavu, Thrissur 680020

We will acknowledge and handle complaints within the time limits required by applicable law. If India’s e-commerce rules apply, confirm the required grievance arrangements and timings with Indian counsel before publishing.

10. Personal information and data sharing

We collect and use personal information as described in our Privacy Notice at [link]. We use information as needed to operate the website, manage accounts, process orders and payments, communicate with customers, address complaints, and comply with law.

Our data-sharing commitment: We do not sell or rent personal information. We share personal information with third parties only with:

1. Our payment gateway, to process payments, prevent payment fraud, and handle payment-related disputes; and
2. Meta and Google, for their relevant website, analytics, advertising, or marketing services, as applicable.

Meta and Google may process information under their own terms and privacy notices. We will provide any legally required notice or choice for advertising cookies, tracking technologies, or marketing. Where consent is required, we will obtain it before enabling the relevant processing.

We do not disclose personal information to other third parties except where disclosure is required by law or a competent authority. Do not publish this wording unless it is true in practice. For example, check whether your hosting service, email provider, order-management tools, or courier receive or can access customer data. If they do, the Privacy Notice and this clause need to describe that accurately.

11. Intellectual property

The website’s text, branding, graphics, and other content are owned by or licensed to the relevant rights holder. You may use the website for personal or business purchasing purposes, but may not copy, republish, or commercially exploit website content without permission, except where applicable law allows it.

12. Third-party services and links

The website may link to or use third-party services, including the payment gateway, Meta, and Google. Those services are governed by their own terms and privacy notices. We are not responsible for the independent operation of third-party websites or services, subject to any responsibility imposed on us by law.

13. Website availability and security

We may update, suspend, or discontinue parts of the website for maintenance, security, or business reasons. We will take reasonable steps to maintain the website, but cannot guarantee uninterrupted or error-free access.

14. Disclaimers and liability

To the extent permitted by law, the website and general cultivation information are provided without a guarantee that they will meet every user’s particular requirements. Product-specific promises, express warranties, and rights that cannot legally be excluded remain unaffected.

Nothing in these Terms excludes or limits liability where the law does not permit that exclusion or limitation, including applicable consumer rights and remedies. Subject to that restriction, we are not liable for indirect or consequential loss arising from use of the website or products, except where such loss results from a liability that cannot be excluded under applicable law.

15. Suspension or termination

You may stop using the website at any time. We may suspend or terminate access if you materially breach these Terms, misuse the website, or if suspension is reasonably necessary for security or legal compliance. Termination does not cancel rights or obligations that arose before termination, including rights relating to an existing order.

16. Changes to these Terms

We may revise these Terms from time to time. The updated version will be posted on the website with a new effective date. Changes apply from the stated effective date and do not remove rights that have already accrued or that cannot be limited by law.

17. Governing law and disputes

These Terms are governed by the laws of India, subject to any mandatory consumer-protection rights that apply to you. The courts at [City, State] will have jurisdiction to the extent permitted by law.

Nothing in this clause prevents a consumer from using a consumer forum or other dispute-resolution process available under applicable law.

18. General

If a court finds part of these Terms unenforceable, the remaining parts continue to apply to the extent permitted by law. These Terms, together with the product-page information and policies referenced here, form the agreement between you and MushMarket regarding website use and purchases. If there is a conflict, mandatory law takes precedence.