Mushmarket

Privacy Policy

Effective date: 1 November 2026

Terravolta Agro Infra Tech LLP (“MushMarket,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit https://mushmarket.terravolta.in/, contact us, or place an order for mushroom cultivation supplies.

1. Who is responsible for your information

Terravolta Agro Infra Tech LLP
6/291, Cherumukku Temple Road, Chembukavu, Thrissur 680020
Email: info@terravolta.in
Phone: 9446656098

2. Information we may collect

Depending on how you use the website, we may collect:

  • Contact and delivery information, such as your name, email address, phone number, billing address, and delivery address.
  • Order information, such as products ordered, order status, and transaction references.
  • Payment-related information, processed by the payment gateway you select. We do not intend to store your full payment-card details on our website.
  • Account information, if you create an account, such as login details and account preferences.
  • Communications, such as information you provide when contacting customer support or submitting a complaint.
  • Technical and usage information, such as your device and browser information, IP address, pages visited, and interactions with the website. Meta or Google services may collect information through cookies or similar technologies, depending on the website’s configuration and your choices.

Please do not send us sensitive personal information unless it is necessary for your request.

3. How we use information

We use personal information to:

  • operate the website and provide its features;
  • process orders, payments, deliveries, cancellations, and refunds;
  • communicate with you about orders, products, and customer-service requests;
  • maintain website security, prevent misuse, and troubleshoot technical issues;
  • understand website activity and support analytics, advertising, and marketing through Meta and Google services;
  • meet legal obligations and handle disputes.

We will use information for purposes reasonably related to the reason it was collected, or as otherwise permitted or required by law.

4. How we share information

We do not sell or rent your personal information. We share it only as described below:

  • Payment gateways: Razorpay, Cashfree, or PayU, depending on the payment option used, to process payments and related transactions. The selected provider’s own privacy terms also apply.
  • Meta and Google: to provide their relevant website, analytics, advertising, or marketing services, where those services are enabled. These companies may process information under their own privacy policies and terms.

We may also disclose information if we are legally required to do so, or if disclosure is reasonably necessary to protect rights, safety, or the security of the website.

Important: This statement should match the website’s actual data flows. If a hosting provider, courier, email provider, or another service can access customer information, this section should be updated before publication to describe that accurately.

5. Cookies and similar technologies

The website or services from Meta and Google may use cookies or similar technologies to keep the website functioning, understand how it is used, or support advertising and marketing.

You can manage cookies through your browser settings. Blocking some cookies may affect website features. Where required, we will request your consent before using non-essential cookies or similar technologies.

6. Marketing communications

We may use contact details to send marketing messages where permitted by law. You can opt out at any time by using the unsubscribe option in a message, if available, or by contacting info@terravolta.in. Even if you opt out of marketing, we may still send necessary messages about orders, payments, refunds, or customer support.

7. Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including completing orders, responding to requests, maintaining required business records, resolving disputes, and meeting legal obligations. Retention periods depend on the type of information and the reason it was collected.

We use reasonable measures intended to protect personal information. No method of online transmission or storage can be guaranteed to be completely secure.

8. Your choices and requests

You may contact us to ask about, correct, or request deletion of personal information we hold about you, or to withdraw consent where processing relies on consent. We may need to verify your identity and may retain information where required or permitted by law.

To make a request, email info@terravolta.in or call 9446656098. We will handle requests in accordance with applicable law.

9. Children’s privacy

The website is intended for people who are legally able to make purchases. We do not knowingly seek to collect personal information from children. If you believe a child has provided us with personal information, contact us so we can review the matter.

10. Third-party services and links

The website may link to third-party websites or services, including payment services and services provided by Meta or Google. Their privacy practices are governed by their own policies. We encourage you to review those policies when using their services.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on the website and revise the effective date above. Changes take effect when posted unless we state otherwise.

12. Contact us

For privacy questions or requests, contact:

Terravolta Agro Infra Tech LLP
6/291, Cherumukku Temple Road, Chembukavu, Thrissur 680020
Email: info@terravolta.in
Phone: 9446656098