Refund and Returns Policy
Effective date: 1 November 2026
This policy applies to purchases made through https://mushmarket.terravolta.in/ from Terravolta Agro Infra Tech LLP (“MushMarket,” “we,” “us,” or “our”).
1. Order cancellation before dispatch
You may cancel an order any time before it is dispatched by contacting us at info@terravolta.in or 9446656098. We will issue a 100% refund of the amount paid for the cancelled order.
Please include your order number and contact details. Once an order has been dispatched, it can no longer be cancelled under this section.
2. Returns of non-returnable products
Most products sold on MushMarket are non-returnable after delivery. We do not accept returns for a change of mind or because you no longer need or want a product.
This restriction does not affect any rights or remedies you may have under applicable law if a product is defective, damaged, incorrect, or materially different from its description.
3. Machines and manufacturer’s warranty
Machines are covered by the manufacturer’s warranty, where stated on the product page or in the warranty documents supplied with the machine. The warranty period, coverage, exclusions, and claim process are those specified by the manufacturer.
To raise a machine warranty issue, contact us at info@terravolta.in or 9446656098 with your order number, a description of the issue, and any warranty documents available. We can help direct your claim to the manufacturer or authorised service provider. Warranty service is subject to the manufacturer’s terms.
The manufacturer’s warranty is separate from any rights or remedies you may have under applicable law.
4. Defective, damaged, incorrect, or misdescribed products
If a product arrives defective, damaged, incorrect, or materially different from its description, contact us at info@terravolta.in or 9446656098 within [insert number] days of delivery.
Please provide your order number, explain the issue, and include photographs if available. We will review the report and, where appropriate and required by applicable law, arrange a replacement, repair, or refund. We may ask for further information or for the product to be returned so we can assess the issue.
5. Refund method and timing
Approved refunds will be issued to the original payment method through the payment gateway used for the purchase—Razorpay, Cashfree, or PayU, as applicable.
We will process an approved refund within [insert number] business days. The time for the refund to appear in your account may depend on the payment gateway, your bank, or the payment method used.
6. Contact us
Terravolta Agro Infra Tech LLP
6/291, Cherumukku Temple Road, Chembukavu, Thrissur 680020
Email: info@terravolta.in
Phone: 9446656098
Before publishing, fill in the reporting and refund-processing periods, and make sure each machine’s warranty details are clearly shown on its product page or provided with the product.